Privacy Policy
1. Introduction
Welcome to Zardozi (“we”, “our”, “us”, or “Zardozi”).
We value your privacy and are committed to protecting the personal information you share with us when visiting or using our website, https://zardozi.co/ (the “Website”).
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you browse our Website, create an account, purchase products, contact us, or otherwise interact with our services.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using our Website.
2. Information We Collect
We may collect the following categories of personal information, depending on how you use our Website.
2.1 Personal Identification Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping or delivery address
- Account login information
2.2 Order and Transaction Information
When you purchase products from our Website, we may collect:
- Products purchased
- Order number
- Order date and time
- Product quantity
- Order value
- Delivery details
- Payment status
- Transaction reference or payment identifier
- Order and delivery history
2.3 Payment Information
Payments made through our Website may be processed by third-party payment service providers. We may receive and retain information such as:
- Payment transaction ID
- Payment status
- Payment method
- Payment reference number
- Refund or payment adjustment status, where applicable
We do not intend to store your complete debit card number, credit card number, CVV, or banking password on our own servers. Such sensitive payment information is handled by the applicable payment service provider in accordance with its own policies and security practices.
2.4 Technical and Usage Information
When you access our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Time and duration of visits
- Referring website
- Cookie identifiers
- Website interaction information
This information may be used to improve Website performance, maintain security, and understand how visitors use our services.
2.5 Customer Support Information
If you contact us through email, telephone, contact forms, or other communication channels, we may collect:
- Your name
- Email address
- Phone number
- Order details
- Your message or enquiry
- Information you voluntarily provide during communication
3. How We Use Your Information
We may use your personal information for the following purposes:
3.1 Order Processing and Fulfilment
To:
- Process and confirm your orders
- Manage your shopping cart
- Arrange payment processing
- Prepare and dispatch products
- Coordinate delivery
- Provide order tracking
- Send order confirmation and delivery notifications
3.2 Customer Account Management
To:
- Create and maintain customer accounts
- Authenticate customers
- Manage account information
- Provide access to order history
- Support account-related requests
3.3 Customer Support
To:
- Respond to customer enquiries
- Resolve order-related issues
- Address complaints
- Provide product-related assistance
- Communicate important service information
3.4 Website Improvement
To:
- Improve Website functionality
- Understand customer preferences
- Monitor Website performance
- Identify technical errors
- Improve the shopping experience
3.5 Security and Fraud Prevention
To:
- Detect suspicious transactions
- Prevent unauthorized access
- Protect customers and our business
- Investigate potential fraud
- Maintain Website security
3.6 Marketing and Promotional Communication
Where permitted by applicable law and subject to any required consent, we may use your contact information to send:
- New collection announcements
- Promotional offers
- Product updates
- Sale notifications
- Marketing communications
You may opt out of marketing communications at any time.
4. Payment Processing
We may use third-party payment service providers, including Razorpay, to process online payments.
When you make a payment, you may be redirected to or interact with the payment provider's checkout interface. The payment provider may collect and process payment information in accordance with its own privacy policy and terms.
We may receive payment-related information required to confirm and manage your order, such as payment status and transaction reference. We do not control the privacy practices of third-party payment providers.
5. Sharing of Personal Information
We do not sell your personal information to third parties. However, we may share your information with trusted service providers where necessary to operate our Website and fulfil your orders. These may include:
5.1 Payment Service Providers
Payment information may be shared with payment service providers to process transactions and confirm payment status.
5.2 Shipping and Delivery Partners
We may share your name, phone number, shipping address, and relevant order details with shipping and logistics providers, including Shiprocket where applicable, to:
- Arrange shipment
- Generate shipping labels
- Track orders
- Deliver products
- Provide delivery updates
5.3 Technology and Hosting Providers
We may use hosting providers, infrastructure providers, database services, and technical service providers to operate and maintain the Website. Such providers may process technical or personal information as required to provide their services.
5.4 Analytics and Marketing Providers
Where implemented, we may use analytics or marketing service providers to understand Website usage, measure campaign performance, or improve our marketing activities.
5.5 Legal and Regulatory Authorities
We may disclose personal information where required by applicable law, court order, government authority, or legal process. We may also disclose information where reasonably necessary to protect our rights, customers, property, or Website security.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to improve your browsing experience. Cookies may be used to:
- Maintain shopping cart information
- Remember customer preferences
- Support customer authentication
- Improve Website functionality
- Understand Website traffic
- Analyse Website performance
Some cookies may be essential for the Website to function properly. Other cookies, such as analytics or advertising cookies, may depend on the services implemented on our Website and applicable consent requirements.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality, including shopping cart or account features.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on:
- The nature of the information
- The purpose for which it was collected
- Order and transaction requirements
- Applicable legal and regulatory obligations
- Accounting and record-keeping requirements
- Security and fraud prevention requirements
When personal information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable law. Certain order, payment, and transaction records may need to be retained for legal, accounting, or business purposes.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include:
- Access controls
- Secure authentication
- Appropriate encryption and security practices
- Monitoring and protection against unauthorized access
- Restricting access to personal information to authorized personnel and service providers
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise concerns about the processing of your personal information
- Submit a privacy-related complaint
You may exercise applicable rights by contacting us using the details provided in the Contact Us section. We may need to verify your identity before processing certain requests. We may also retain information where required by applicable law or where a legitimate legal or business requirement applies.
10. Children's Privacy
Our Website is intended for use by individuals who can legally enter into transactions under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
11. Third-Party Websites
Our Website may contain links to third-party websites, services, or payment interfaces. These third parties may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party services before providing personal information.
12. International Data Transfers
Certain service providers may process personal information outside India, depending on the services used by our Website. Where personal information is transferred or processed outside India, we will take steps required by applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, third-party services, or applicable laws. The updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
15. Privacy Complaints and Grievances
For privacy-related complaints or grievances, you may contact:
We will review and respond to privacy-related complaints in accordance with applicable laws and requirements.